Terms of use

Updated: 13 November 2025

This English version is a translation provided for convenience. If there is any discrepancy, the Finnish version applies.

1. Service provider

Kuljetusnetti ("we", "the service")
Address: Helsinki, Finland
Email: tuki@kuljetusnetti.fi

2. Description of the service

Kuljetusnetti is an intermediary service that:

  • Connects people who are moving with moving companies
  • Passes quote requests on to our partner companies
  • Does not carry out moving services itself

3. Registration and use

3.1 Using the service

  • The service is free for customers
  • You register with your email address
  • You log in with your email address

3.2 User obligations

You agree to:

  • Provide accurate and up-to-date information
  • Not use the service unlawfully
  • Not disrupt the operation of the service
  • Register the moving company you choose in the service

4. Partners

4.1 Partner companies

  • Partners are independent companies
  • We are only responsible for the intermediary service, not for the moves
  • Partners pay a commission on accepted quotes

4.2 Partner obligations

  • Give truthful quotes
  • Follow good business practice
  • Pay commissions on time

5. Quotes and contracts

5.1 Quote requests

  • A quote request does not bind you
  • You are free to accept or reject quotes
  • Partners can decide whether to make a quote

5.2 Contract with the partner

  • The contract is made directly between you and the partner
  • We are not a party to the contract
  • Disputes are resolved with the partner

6. Pricing and payments

6.1 For customers

  • The service is 100% free for customers
  • You only pay the partner you choose

6.2 For partners

  • Commission on accepted quotes
  • Pricing is based on the size of the home
  • Monthly invoicing

7. Limitation of liability

7.1 Availability of the service

  • We aim to keep the service available 24/7
  • We do not guarantee uninterrupted service
  • We may suspend the service for maintenance

7.2 Disclaimer

We are not liable for:

  • Errors or damage caused by partners
  • Damage that occurs during a move
  • The quality of a partner's work
  • The actions of third parties

8. Intellectual property

  • The content of the service is protected by copyright
  • You may not copy or distribute the content without permission
  • The brand and logo are registered trademarks

9. Complaints

Complaints about a partner's service:
Contact the partner directly.

10. Ending use of the service

10.1 Your rights

  • You can stop using the service at any time
  • You can ask for your data to be deleted

10.2 Our rights

We may block access if you:

  • Break the terms of use
  • Use the service unlawfully
  • Don't pay your invoices (partners)

11. Changes to the terms

  • We may update the terms
  • We will notify you of changes by email
  • By continuing to use the service you accept the changes

12. Applicable law

These terms are governed by Finnish law.

13. Contact details

Kuljetusnetti

Email: tuki@kuljetusnetti.fi

Questions and feedback are welcome!